InfoSpan, Inc. is a U.S. based international organization and part of a multi-national group of companies which is focused on technology, financial services, outsourcing of hardware, software development, back office solutions, computer manufacturing, and telecommunications

InfoSpan develops and operates technology centers in strategic locations around the world. The company has developed and implemented a technology platform to capture and securitize foreign remittance and stored value card processing fees and rolled out services in the U.S.,Central Asia, and Latin America.

InfoSpan Executives have more than 75 Years of combined experience in “World Class” technology center environments, financial services and BPO businesses.

Our Advantage

Enhance your company's most important asset – your customers.

Today many businesses find it increasingly difficult to provide high-quality customer service and product support without diverting resources from their core businesses. The expense of owning and operating state-of-the-art contact centers is very high. As a result, many companies benefit from outsourcing their customer care efforts to InfoSpan.

Many large and medium sized companies rely on InfoSpan’s exceptional customer service to retain and grow their customer base, serving as an extension of their own corporate support infrastructure. InfoSpan offers a full array of solutions, from in-bound tech support to outbound customer retention calls to BPO, utilizing highly trained agents to deliver a program customized to meet your needs.

InfoSpan approaches every customer interaction as an opportunity to build your brand and strengthen the customer relationship. With customer contact centers across the globe, we are geographically positioned and uniquely prepared to deliver added value to your business by providing exceptional service to existing customers and building your business through the addition of new customers.

• Offering customers a consistent method of contact, through the communication channel of their choice
• Improving brand image through consistent and accurate handling of customer contacts
• Providing service professionals with access to accurate, up-to-date information, driving timely customer issue resolution
• Capturing customer service information for analysis and conversion into market opportunities
• Providing a flexible and scalable state-of-the-art operating environment that can accommodate dynamic shifts in volume, workload, and associated staffing requirements
• Leveraging a sophisticated network of contact centers in 5 continents, including cost-competitive offshore and nearshore locations such as Mexico, Pakistan, Canada and Latin America
• Integrating operations platforms, enabling work inter-flow between outsourced customer contact centers, other third party vendors, and internal centers as necessary
• Supporting multiple communication channels (telephone, web, e-mail, fax, traditional mail, etc.), providing customer interaction processes that are both proactive and reactive to customer demands
• If disaster strikes in any of our locations, we have the technology and training methods to quickly move our customers business